with immediate effect as Reception Manager (m/f/d) and first contact person for our guests

#yourskills

You are the right person for this position if:

• you have already gained some experience in this position
• you are familiar with the current computer programmes
• you are an authentic and warm personality
• you are a host with joy and heart
• you are a pleasant team member and a strong leader
• you have a high guest and service orientation
• you like to take responsibility
• you speak good German and English. Other foreign languages are an advantage
• you have good communication skills
• you work independently and show commitment
• you are an organisational talent
• you value cleanliness
• you enjoy working in a great and innovative team
• you have a sense of humour and passion as well as honesty and openness
• you are reliable and flexible
• #leadingbyexample

#dailybusiness

Your daily tasks in this position are:

• You are an important representative of our hotel and embody the Pirchnerhof brand through your personal style
• You welcome our guests warmly and ensure a smooth check-in and check-out process
• You market our outlets and our leisure partners
• You are the first point of contact for all guests’ wishes and concerns
• You accompany our guests through their stay and take responsibility for their satisfaction
• You ensure that your team complies with all procedures regarding reservation requests, bookings, check-in/out, hygiene regulations & orderliness
• You train your team to deliver a high level of guest service and to always think service oriented
• You inspire your team to go beyond themselves
• You check enquiries, guest files and reservations
• You communicate and collaborate with other departments on an ongoing basis
• You work out suggestions for improvements to the reception processes
• You take care of group reservations