For one of our clients in the consumer electronics sector, we are looking for the following position for an exciting project:

BUSINESS PROGRAMME LEAD (M/F/D) DEVICE PROTECTION SERVICES

• Lead a paid device-protection programme, offering membership-style protection plans that combine warranty extensions and accidental damage coverage for connected devices
• Manage strategic programmes from business case development through implementation and rollout
• Own financial modelling, business planning, and delivery against agreed objectives
• Manage vendor selection processes, negotiations, and partnership decisions
• Coordinate cross-functional teams across business, legal, finance, procurement, operations, and technology
• Drive launch readiness, risk management, and execution of key milestones
• Define pilot strategies, success metrics, and provide data-driven recommendations for scaling
• Monitor performance, costs, and outcomes to support informed business decisions

• Experience in insurance, protection programmes, consumer electronics, or after-sales services, with proven end-to-end ownership of strategic programmes
• Experience managing external partners such as insurers, administrators, brokers, or technology platforms, including complex vendor selection processes
• Strong financial acumen with experience in business cases, profitability modelling, unit economics, and commercial performance analysis
• Understanding of insurance distribution models and relevant regulatory considerations, with the ability to identify key compliance requirements
• Excellent executive communication skills, with experience presenting recommendations, investment cases, and strategic decisions to senior stakeholders
• Hands-on experience with device protection, extended warranty, or similar customer care programmes within a consumer-focused environment
• Experience with subscription-based business models and connected device ecosystems is highly desirable

• 30 days of annual leave
• 100% remote within Germany
• Opportunity to lead high-impact global delivery of customer service innovations
• Collaboration with international teams and cutting-edge digital service solutions
• A culture that values ownership, continuous improvement, and customer-centric outcomes

Then we look forward to receiving your application documents, including your annual gross salary expectations and availability, via our online portal.