About Children's Minnesota

Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children's Minnesota is regularly ranked by U.S. News & World Report as a top children's hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org .

Children's Minnesota is proud to be recognized by Modern Healthcare as one of 2023's Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.

Position Summary

The Resource Navigator will provide assistance to patients/families finding reliable information about internal and external resources that can improve their health. The Resource Navigator will work inside Children's General Pediatrics Clinic to identify social conditions affecting families' health, connect them to resources as needed and follow-up after referrals have been made.

License/Certification/Registration required? No

Education:
*High School Graduate or GED Equivalent

Experience:
*Experience helping or serving others (Ex. customer service, interpreter, etc.)
*Experience working with diverse populations
*Experience using computer programs including Microsoft Office

Knowledge/Skills/Abilities:
*Native or fluent in more than one language (Spanish or Somali) - required
*Demonstrated cultural competency
*Strong interpersonal skills, particularly effective listening and ability to show empathy
*Comfortable with change and ability to be flexible, and be a proactive problem-solver
*Ability to build trust and connections in a clinic setting around sensitive issues for patients/families to ensure resource needs are identified and ultimately utilized
*Able to travel between clinics if needed
*Awareness of health care disparities, social determinants of health and grounding in health equity
*Strong organization skills, timeliness and attention to detail
*Computer knowledge and ability to effectively utilize technology
*Ability to multi task and prioritize
*Ability to work collaboratively and independently
*Strong written and verbal communication skills

The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs.

In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay.

All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.

Children's Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.