Travel between Eygelshoven, Netherlands and Seevetal, Germany.

Responsible for leading and managing the Customer Service function across the continental European region, ensuring a high standard of service delivery that meets the needs of all A-Gas customers.

This role involves overseeing order execution, responding to customer enquiries and feedback, and continuously driving service excellence. In close collaboration with the Commercial team, the role will support a deeper understanding of customer requirements, contributing valuable insights to the commercial team to enhance sales forecasting and strategic planning.

A key focus will also be maintaining strong cross-functional alignment, particularly with Operations, to ensure seamless customer experience and service consistency.

Reporting to Commercial Director Europe

o Leading and engaging a Team

o Excellent computer Skills (MS Office suite)

o Knowledge of SAP

o Experience of Saas (Salesforce)

o Systems and Process improvements

o Decision making through the influence of others

o Commercially Awareness

Desirable

o Experience in managing a multi-country Customer Services Function

o Further languages (Dutch, Italian)