IT Service Manager CEE (m/f/x)

What you will enjoy doing

• Manage and maintain IT Service Catalog for the Region CEE
• Oversee the delivery of IT services to all regional locations, ensuring services meet performance, quality, and operational standards
• Act as the primary point of contact for IT service requests, incidents, and escalations across the region
• Collaborate with the Regional Management to develop and maintain regional IT service level agreements (SLAs) and key performance indicators (KPIs)
• Define and improve processes and rules to ensure prompt resolution to minimize downtime and impact on business operations
• Continuously evaluate and improve IT services through user feedback, performance metrics, and ongoing service reviews
• Support the Regional IT Manager in the planning, coordination, and implementation of IT projects
• Maintain accurate documentation of IT service operations, including incident reports, service performance, and process workflows

What makes you great

• Bachelor's degree in IT Management, Business Administration, or equivalent experience
• Extensive knowledge of business processes and a solid understanding of IT systems and technologies, including ITIL principles
• 3 to 5 years of experience in IT service management or a related IT operations role
• Proficient English communication skills
• Strong problem-solving abilities and a proactive approach
• Enthusiastic about collaborating both online and in person with an international IT team and specialization groups
• Willingness to travel up to 30% of the time

What you can expect working with us

• A wide variety of engaging operational tasks, projects, and challenges across a growing region with diverse countries
• An international work environment within a 100% family-owned company
• You can expect a secure future with us – as a manufacturing company, we are globally on a growth path
• Personalized training and ongoing professional support to ensure your development and success
• Tax-advantaged pension plan with company support
• Meal subsidy or discounted lunch
• Affordable membership at various fitness facilities near you

Legally mandatory note: In line with the minimum salary stipulated in the collective agreement, the actual salary for this position is based on professional qualifications and experience.

ms Roxana Sabou-Dan, Human Resources

Leopold Lehner Str. 36

2751 Steinabrückl

+43 262 243118100