We are the leading e-commerce company in the window and door sector in Europe. Behind our nine online shops is Neuffer Fenster + Türen GmbH, founded in Stuttgart in 1872. We see ourselves as a technology company, are proud of our ambitious team and are always looking for talented people who would like to be part of our success story.

Tasks

• Act as the first point of contact for customers regarding delivery status, scheduling and logistics-related questions
• Coordinate with logistics partners and carriers to track shipments and resolve delivery issues
• Handle customer inquiries related to delays, delivery appointments and shipment updates
• Support the daily management of international deliveries across multiple markets
• Monitor delivery performance and identify recurring issues or improvement opportunities
• Work closely with customer care, sales, suppliers and logistics partners to ensure smooth delivery processes
• Support the improvement and documentation of logistics processes and workflows
• Handle logistics-related escalations and ensure timely solutions for customers and internal stakeholders

Requirements

• Initial professional experience in logistics, transportation, customer operations or a similar field
• Strong customer service mindset and excellent communication skills
• Experience working with logistics providers, carriers or delivery processes
• Ability to analyze problems, coordinate solutions and follow issues through to completion
• Organized and structured working style with attention to detail
• Interest in e-commerce logistics and international operations
• Fluency in English and German

Nice to have

• Experience in e-commerce
• Background in customer support, order management or delivery operations
• Familiarity with transportation or logistics systems
• Additional language skills such as French, Polish or German
• Experience handling international customers or logistics partners

Benefits

• Attractive salary above industry standards
• Flexible working hours for a healthy work-life balance
• A warm, collaborative work environment with an open company culture and regular team events
• Short decision-making processes and plenty of room to bring your own ideas to life
• Exciting responsibilities in an innovative and international work environment
• Clear career development opportunities and a wide range of professional development options
• Corporate Benefits with exclusive discounts from a wide range of well-known brands
• Fresh fruit, at least one sponsored lunch per week, and our TGIF BBQ on our 300 m² rooftop terrace
• Modern office in the heart of Stuttgart with excellent transport connections
• Support with finding accommodation when relocating to Stuttgart

Ready to become part of our dynamic team? Apply today – we can't wait to welcome you! Join more than 120 colleagues who are already shaping our success every day.