Excelloit is an international consulting firm with offices across the DACH region, Europe, the United Kingdom, and India. We support organizations through talent consulting, digital transformation, and energy advisory services. This vacancy is managed on behalf of a premium client

Key Responsibilitiy:

Act as the primary point of contact for customers regarding service delivery.

Manage and monitor IT service delivery in accordance with agreed SLAs.

Coordinate Major Incident Management and support the restoration of critical services.

Manage ITIL processes, including Incident, Problem, Change, Release, Availability, Capacity, Asset, and Configuration Management.

Coordinate with technical teams, service providers, and internal stakeholders.

Prepare and present service reports, KPIs, and performance analysis.

Manage escalations and ensure timely resolution of critical issues.

Monitor service quality and implement continuous improvement initiatives.

Oversee service delivery programs, deliverables, and operational targets.

Lead, mentor, and develop Service Delivery teams.

Manage customer relationships and stakeholder communication.

Support financial management, budgeting, and P and L responsibilities.

Required Skills and Qualifications

Proven experience in Service Delivery Management.

Strong knowledge of IT Service Management and ITIL processes.

Experience in Major Incident Management and Escalation Management.

Experience in Program and Process Management.

Knowledge of Lean IT and Continuous Improvement.

Strong customer relationship and stakeholder management skills.

Experience working with senior stakeholders and customers.

Excellent leadership and team management abilities.

Experience in financial management and P and L responsibility is preferred.

Strong analytical, problem solving, and communication skills.

ITIL, Six Sigma, or PMP certification is an advantage.

• Competitive salary package with performance-based incentives
• Flexible working hours and hybrid/remote work options
• Opportunities for international projects and global exposure
• Professional development and continuous learning programs
• Career growth and internal mobility opportunities
• Supportive and collaborative work environment
• Health and wellness benefits
• Paid annual leave and public holidays
• Modern workplace with advanced tools and technologies
• Long-term career stability with a growing organization

Interested? Share your CV at: vm001@excelloit.eu