Onsite Customer Services Manager

Lead the Frontline of Excellence 6 Be the Bridge Between Innovation and Aviation in Tokyo!

Join Lufthansa Technik as an Onsite Customer Services Manager and elevate the customer experience where precision meets performance.

Tasks

The Onsite Customer Services Manager is responsible for:

• Execute and coordinate business operations at item level; provide onsite consulting in material and customer management
• Handle all customer interactions related to daily MRO operations at the customers office
• Manage customer relationships in the region and foster strong business partnerships
• Ensure MRO services meet contractual scope; interpret contractual language accurately
• Collaborate with internal LHT teams (engineering, logistics, workshop, supply chain, etc.)
• Identify revenue opportunities and drive cross-/up-selling within scope
• Handle customer complaints; ensure proper feedback via LHTs Quality System
• Prepare and lead performance dialogues using reports and KPIs

* All other duties as assigned or required

Behind the scenes

Come and join the fascinating airline industry!

We are driven by curiosity, passion, optimism, and the belief that everybody can grow!

Requirements

To excel in this role, you will need a combination of the following qualifications:

• University degree, preferably in Engineering, Business or equivalent
• Relevant experience in customer relations, ideally in technical customer service, sales, or material management within aviation MRO
• Excellent spoken & written English required
• Knowledge of Japanese or German is a plus
• Strong intercultural skills & solid understanding of Asian cultures
• Excellent customer service abilities & relationship-building mindset
• Enjoy working with people, solving challenges, & growing through daily tasks
• Self-motivated to adapt to & resolve complex business challenges
• Willingness to travel to Germany & within Asia
• Must possess a legal work permit in Japan

* CV/Resume including your current & expected remuneration are required. We regret only shortlisted candidates will be notified

Company

About Lufthansa Technik AG

Lufthansa Technik is the world's leading provider of maintenance, repair, overhaul and modification services in the aviation industry. With more than 22.000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers around 800 customers around the world a complete range of aircraft technology services.

The fascination for flying is what connects us all. In front of the engine or behind the laptop, in logistics or on the smallest individual part. We make aviation safe, rethink it 6 and still keep our feet on the ground. Because only when every move is perfect and we discover innovative possibilities even in the smallest detail, we are proud. We believe in the potential of the individual. And in the fact that this potential grows best in the community. Our diversity makes us strong and allows us to stand out together.

www.lufthansa-technik.de

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