Customer Support Engineer

Onsite

Define the scope, elevate service standards, and create meaningful solutions that drive customer success

Join us and be the driving force behind exceptional service! Take charge of your impact!

Tasks

Your main tasks include, among others:

• Technical advice for customer service
• Determine new requirements when creating work-scopes for customers and arrange for workshop compliant working documents
• Monitoring and assessing the operating behavior and results (technical and operational) of engines, modules, components and individual parts
• Cooperation with external WT departments such as flight operations, aircraft maintenance/overhaul, manufacturers, other airlines and customers in a supportive capacity
• Act as the central contact point for the individual production support units (PU) of an engine model and perform technical coordination
• Create "Released by" certificate as design engineer for the transferred CRAS motor sample
• Take on special tasks, work on or manage projects

* All other duties as assigned or required

Benefits

Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

Behind the scenes

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way.

Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves.

Requirements

The ideal Customer Support Engineer must fulfill the following requirements:

• High school diploma/GED required
• Bachelor’s degree in engineering, preferably in the field of aircraft or engine construction required
• 3-5 years of experience engineering on commercial aircraft engine types desirable
• Fluency in English language required
• German and other language desirable
• MS Office skills as user
• Excellent business sense
• Excellent detail oriented
• Excellent communication skills
• Excellent problem solving
• Excellent quality consciousness
• Excellent strategic thinking
• Excellent customer service
• Willingness to travel
• Must possess a valid driver’s license
• Shift work / overtime
• Manage constant time pressure
• Manage high stress levels
• Lift up to 70 lbs
• Outdoor weather conditions
• Noise pollution
• Must possess permit to work in the U.S.

* CV/Resume required

* Company may provide relocation assistance

Company

About Lufthansa Technik Engine Services, Inc.

Lufthansa Technik Engine Services, based in Tulsa, Oklahoma, is the Engine Center of Excellence in the Americas for the Lufthansa Technik Group. As part of the global Mobile Engine Services (MES) network, we offer specialized repairs and maintenance both in-shop and on-wing for customers worldwide. Additionally, we are an OEM-authorized overhaul facility for Rolls Royce corporate jet engines providing midlife, overhaul, and repair services, as well as a field service team that performs maintenance at customer locations around the globe. As a member of the Lufthansa Technik Group, Lufthansa Technik Engine Services stands out as a top employer in the Americas, offering a unique benefits package tailored to our region, competitive wages, best-in-class training, and the opportunity to work and train with a global team.

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