Service Skills Development Manager - MAI
Service Skills Development Manager - MAI
Service Skills Development Manager - MAI
Service Skills Development Manager - MAI
Buhler Limited
Maschinenbau, Betriebstechnik
Uzwil
- Art der Beschäftigung: Vollzeit
- 94.500 CHF – 114.500 CHF (von XING geschätzt)
- Vor Ort
- Zu den Ersten gehören
Service Skills Development Manager - MAI
Über diesen Job
Immediately
Buhler Group in MAI region is looking for an experienced and passionate professional to join the team as Service Skills Development Manager for Middle East, Africa and India region. In this role you would be responsible to be the driving force behind the advancement of technical skills, customer service proficiency, and overall expertise of our Field Service Engineers. The role involves strategic planning, program development, and collaboration with various stakeholders to elevate the capabilities of our field service team. The position is open to be based at any of the locations of our application centers; African Milling School in Nairobi, Kenya; Grain Processing Innovation Center in Kano, Nigeria; Cocoa Competence Center in Abidjan, Côte d'Ivoire; or International Rice Milling Academy in Bengaluru, India.
This is where you'll excel
- Develop and execute a strategic roadmap for the skill development of Field Service Engineers aligned with business objectives.
- Identify key areas for improvement and create action plans to address skill gaps.
- Lead the design and implementation of skill development programs, covering technical competencies, customer service excellence, and industry-specific knowledge.
- Facilitate mentorship programs and provide ongoing coaching to Field Service Engineers for continuous improvement.
- Foster a culture of collaboration and knowledge sharing within the team.
- Establish performance metrics and evaluation mechanisms to assess the effectiveness of skill development initiatives.
- Collaborate with the HR, Training Managers, Operations and the Business Academies to ensure alignment of skill development initiatives with organizational goals.
These are the skills you'll need
- Bachelor's degree in Business Administration or Engineering.
- Minimum 8-10 years of experience in the relevant field.
- Proven experience in leading skill development programs for field service or technical roles.
- In-depth knowledge of Buhler technologies and equipment.
- Strong leadership, communication, and interpersonal skills.
- Ability to analyse training needs and design targeted skill development programs.
These are the benefits you'll enjoy!
Career and personal development
We deliver a broad spectrum of learning opportunities through videos, e-learnings, classroom trainings, and webinars that offer training in formats that are short, relevant, engaging, personalized, and mobile.
Flexible working options and hybrid working
We offer flexible working options and a hybrid working model where positions allow. This enables you to balance your professional and private life.
Diverse and inclusive workplace
We foster an inclusive culture that values our global diversity. Respect and empathy ensure that everyone feels safe and can perform at their best.
Cross-cultural working environment
The key to our success is our diverse workforce from at least 100 nationalities as well as our inclusive culture.
Family-owned business culture
We have more than 160 years of company history. This means that we are a company that thinks and invests for the long-term - in innovations, our employees and our business success.
Great and dynamic work environment
Work in a great and dynamic environment that fosters growth and innovation.
Talent Acquisition & Mobility Lead Middle East and Africa Region