Deine Zukunft beginnt hier

You will be part of a small team of 5 dynamic engineers dedicated to level 3 support for all user devices (laptops, desktops, tablets, mobile phones, scanners, printers, workplace, meeting room equipment, etc.) at a Swiss multinational in Vevey. You will act as the central point of contact for the team and manage the overview of activities, team objectives and current projects. This includes assigning and monitoring team tasks, providing regular and tailored follow-up to the relevant customer, as well as providing technical support and expertise to team members, helping them to solve complex technical problems. You will be fully integrated into the technical team and, in addition to your technical activities, you will also be responsible for the operational coordination of the team. Every IT device in Switzerland is the technical responsibility of this team, to ensure that it integrates seamlessly into the customer's environment and delivers an optimal user experience. The technical scope covers hardware, firmware/BIOS, drivers, operating system and administration and monitoring platforms.

• You will actively participate in all level 3 technical support activities
• You will coordinate, manage, evaluate and develop the skills of a small operational team
• You will work as part of a team at the customer's site
• You may be required to travel to a customer site in Switzerland (10%)
• Engineering-level expertise in the Microsoft operating system, SCCM, and Microsoft back-end solutions (build process, onboarding, etc.) as well as other key environments such as iOS, MacOS, Android, ....
• Strong analytical skills, effective problem-solving methodology, genuine service-oriented mindset

What Makes You Stand Out

• Excellent team operational coordination skills with at least 5 years' experience
• Ability to manage/coordinate a troubleshooting task force and work under pressure
• Ability to organise effectively
• Ability to take the lead and ownership of issues and provide appropriate follow-up automatically
• Manage and coordinate projects and technical implementations
• Skills and experience in communicating and collaborating with various stakeholders (customer, external suppliers, other IT teams, global teams)
• French and English, spoken and written are mandatory

As a Swisscom employee, you can look forward to a variety of attractive benefits that will enrich your work experience. These include a pleasant working environment, financial benefits and exciting opportunities for professional development. Discover your Benefits .