As one of the leading insurance companies, we know that together we can achieve more. At UNIQA, we are therefore the community for a better life. We use our individual skills to shape the future together. Tell us about your strengths and apply as a Operations & Integration Lead - Embedded Insurance (m/f/d)), who will work side by side with the Head of Embedded Insurance to drive strategic execution and operational excellence across UNIQA Group. In this key role, you will orchestrate cross-functional teams, ensure delivery of strategic milestones, and help positionUNIQA as a leader in Embedded Insurance in CEE. Join us and help turn vision into measurable impact.

What to expect:

• Oversee and support the daily operations of Embedded Insurance, ensuring smooth and reliable execution across the value chain-from onboarding to claims-while aligning with strategic goals and the Digital Embedded Hub model.
• Manage relationships with external partners (e.g., TPAs), ensuring effective integration and operational readiness across countries and systems.
• Monitor key operational metrics (e.g., service levels, claims handling, partner performance), identify inefficiencies, and lead continuous improvement initiatives to enhance scalability and service quality.
• Define, implement, and monitor service level agreements (SLAs) and quality standards for claims handling and partner performance to ensure consistent service delivery and customer satisfaction.
• Act as the operational liaison within the Embedded Insurance team (e.g., solutions, technology, growth), ensuring alignment on timelines, deliverables, and integration requirements.
• Maintain comprehensive process documentation and ensure compliance with internal standards as well as regulatory requirements.

What we expect:

• In-depth knowledge of insurance operational processes and proven process management experience.
• Demonstrated ability to manage partners and engage internal stakeholders effectively.
• Strong analytical and problem-solving skills with a structured, solution-oriented mindset.
• Solid understanding of regulatory and compliance frameworks.
• Excellent written and verbal communication skills in English (German or another CEE language is a plus).
• Experience with technical solutions in operations and claims.
• Familiarity with integration processes and platform readiness.
• Proficiency in operational reporting, monitoring, and documentation.

At UNIQA, we live diversity. We recognize and foster the value of different perspectives in our teams and leadership positions. Therefore, we welcome applications that enrich our diversity. If you have any questions about accessibility, feel free to contact the person listed on the right side of the advertisement.

You are not sure if you meet our requirements? Apply anyway! UNIQA is looking for candidates with drive, courage to change and enthusiasm!

JOB KEY FACTS

Location: Wien, AT

Hours per week: 38,5

Annual minimum salary gross (Euro): 50.000,00

Start Date: as of now

Due to data protection reasons, we can only accept applications via our recruiting portal. Please apply online by clicking on "Apply now".

You strive for more than the minimum - so do we! We will agree on your actual salary depending on your education and experience during the recruiting process.
We look forward to getting to know you in a first interview online. Additional meetings are held in person at our head quarters in Vienna.

Your benefits at one sight:

• An onboarding plan, welcome events and a buddy system will give you the best possible start
• A discounted DO&CO canteen is available to you in the office, and you will also receive financial support for meals if you work from home
• A modern & bright office with break areas in the heart of the city as well as modern IT equipment provide a good environment
• Discounted insurance and a company subsidy provide security. Additionally vouchers for supermarkets, perfumeries, furniture and hardware stores and much more can be purchased
• Flexible working hours and short core working hours allow you to have a flexible working day
• Marriage and birth grants
• Possibility to work from home and a financial starter package for individual use
• Remote work within the EU: Work up to 20 days a year from an EU country of your choice
• Vaccination campaigns, check-ups and blood donation campaigns are offered on site on an ongoing basis. Free & anonymous coaching sessions for personal and professional challenges
• We offer various training opportunities to help you grow professionally and personally
• Whether it's a summer party, an after-work get-together on the roof terrace or punch in winter - there are many opportunities to network and celebrate

Your Person of Contact

Alexandra Kielhausen
Talent Acquisition & Onboarding Expert
Untere Donaustraße 21
A - 1029 Wien
Phone: +436642899911
Mail: alexandra.kielhausen@uniqa.at