Location: Zurich
Start date: Immediately
End date: 31.12.2026 – with possibility of extension

Key Responsibilities

• Provide expert-level support and guidance on digital banking tools including online banking, mobile banking apps, and other e-channel services.
• Assist internal staff and external clients in resolving technical or functional issues related to digital platforms.
• Serve as a point of contact for escalation regarding digital banking functionalities, security features (e.g., authentication methods), and system navigation.
• Deliver training sessions and create instructional materials to enhance user proficiency across various digital tools.
• Collaborate with IT, customer service, and product development teams to relay feedback and improve overall service quality.

Qualifications

• In-depth knowledge of digital banking systems and cybersecurity practices.
• Strong communication skills to explain technical concepts clearly to nontechnical users.
• Problem-solving abilities with a structured approach to troubleshooting.
• Proficiency in using CRM tools and documenting client interactions.
• Excellent communication skills in English, German and Italian or Spanish or French

If you are interested in this opportunity, we look forward to receiving your CV or if you have any questions, contact Kaixi Jia at +41 44 229 99 43.
Check out all open positions at Experis at www.experis.ch
Due to Swiss work permit restrictions, we can only consider applications from EU citizens or holders of valid working permit in Switzerland.