Head of Parts Repair Customer Services
Head of Parts Repair Customer Services
Head of Parts Repair Customer Services
Head of Parts Repair Customer Services
SR Technics Switzerland Ltd. Jobportal
Luft- und Raumfahrzeugbau
Zürich
- Art der Beschäftigung: Vollzeit
- Vor Ort
- Zu den Ersten gehören
Head of Parts Repair Customer Services
Über diesen Job
Head of Parts Repair Services
- Zurich
- Work experience
- Customer service, hotline
- Fulltime
- Code: 9158
We are a world leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence and environmental responsibility propels us forward on our journey to becoming the leading, most customer-centric, and sustainable Engine focused MRO worldwide.
Working with an extensive network of partners and business development offices in Europe, the USA, Asia and the Middle East, we offer comprehensive, fully customized solutions for the Maintenance, Repair and Overhaul of aircraft engines, airframes and components sales business including impeccable technical support to over 500 customers worldwide. Our mission: We safely power your flight.
As a
Head of Parts Repair Services
you will:
Your tasks
- Foster a proactive safety culture by promoting and implementing Safety, Compliance, Quality, and ESG standards across the organization
- Ensure proper implementation, maintenance, and continuous improvement of the Safety Management System as defined in the MOE and SMS Manual
- Lead Customer Services, Product Management, and Logistics activities for Parts Repair Services, ensuring a strong customer‑centric approach
- Define and execute the Parts Repair strategy within Engine Services in alignment with Business Development and senior leadership
- Drive business growth through expansion of the strategic PPR customer base and nurturing key customer and supplier relationships
- Ensure achievement of revenue targets and adherence to internal processes, policies, and performance expectations
- Lead, develop, and support the assigned team while actively contributing to overall Engine Services leadership and organizational excellence
Your Profile
- Bachelor’s or Master’s degree in a relevant field, or equivalent professional experience
- At least 5 years of experience in a comparable role, ideally within the aviation or MRO/Aerospace industry
- Strong understanding of MRO operations and the broader Aerospace business environment
- Excellent business acumen paired with strong communication, negotiation, and intercultural skills
- Fluency in English; additional languages are an advantage
We offer
We offer an attractive position in a global and dynamic company. Through competitive employment conditions, you will have the opportunity to develop both professionally and personally.
Our benefits system is created with our people’s best interest in mind and designed to aid in everyday life and situations. Take a look at them on our website by clicking below:
For other inquiries please contact us at: globalrecruitment@srtechnics.com
Please note that due to Swiss immigration regulations, we currently only consider applicants holding an EU passport, Swiss passport or a Swiss working permit.- Magdalena Milenic
- Talent Acquisition Specialist