Zurich, CH, 8005

About the Role:

The Key Account Sustainability Manager is the first point of contact on all sustainability topics for selected Key Accounts. This role takes the lead for strategic and operational relationships with the sustainability teams of selected Key Accounts. You will be a part of the Key Account Sustainability Team (which sits within the Customer Solutions Team) and report to the Head of Key Accounts Sustainability.

This role offers an exciting opportunity to help build upon BC's customer experience ambition through the development of impact-led initiatives that make a difference on the ground and play a role in shaping the global chocolate supply chain.

Key Responsibilities:

• Manage strategic and operational sustainability relationships with selected Key Accounts
• Convert Key Account conventional volumes to sustainable
• Work in close collaboration with the Key Account Sustainability Director and the Customer Solutions Team to ensure alignment with BC’s sustainability offering and pricing strategy, enabling the sign-off of customer negotiations and contracting
• Develop end-to-end sustainability strategies and programs to jointly tackle the largest sustainability issues in Cocoa and Chocolate (human rights, forest conservation, poverty, and net zero)
• Collaborate with the Customer Offer team to design and develop customer programs based on complex briefs
• Position BC as the leader in sustainability
• Lead representative & subject matter expert for Forever Chocolate strategy/progress to some of BC’s largest customers

About You:

• Master degree in a relevant field such as agronomy, development economics, environmental science, sustainability or related
• At least 8 years experience in customer-facing or multi-stakeholder roles at the global level in large corporations (including at least 3-5 years of experience in agribusiness and smallholder sustainability program management, ideally cocoa)
• Fluent in English (written, spoken). French, German, Spanish or Portuguese is a plus
• Travel requirements: Availability and willingness to travel globally up to 30% of the time
• Broad and deep understanding of major cocoa & chocolate industry sustainability issues i.e. human rights, deforestation, poverty, carbon / SBTi, traceability, and regenerative agriculture
• Experienced cross-functional professional tasked with complex briefs, challenging timelines, and ambiguous and multi-stakeholder environments
• Strong commercial acumen to be able to drive engagement with customers and customer key stakeholders