Technology – Azure Stack, Data Bricks
Location – Zurich, Switzerland

Compensation – Competitive (including bonus)
Role Summary
You will act as the single, accountable face of delivery to the client and Infosys leadership, driving strategic transformation, operational excellence, and sustained value creation. This leader will own the end-to-end delivery strategy, execution, and governance across service lines within key accounts in the Financial Services Europe segment. The role requires close collaboration with Client Partners, Delivery Heads, and cross-functional teams to deliver differentiated solutions, manage financial performance, and foster innovation.
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Key Responsibilities
1. Strategic Account Leadership
•Serve as the single point of delivery ownership for strategic Financial Services clients, ensuring seamless execution across service lines and geographies.
•Co-develop and execute joint business plans with Client Partners and Market Units to drive account growth, profitability, and transformation.
•Partner with Industry Heads to identify and develop sector-specific opportunities including decarbonization, grid modernization, digital field services, and asset optimization.

2. P&L Management and Governance
•Jointly own the account P&L and deliver revenue and margin targets through proactive cost, quality, and risk management.
•Drive account-level planning including revenue forecasting, workforce planning, competency roadmaps, and digital transformation strategy.
•Monitor delivery KPIs, resourcing, and compliance with Infosys quality and governance standards.

3. Transformation and Innovation
•Champion innovation and transformation within client delivery—leveraging Infosys’ digital frameworks (Insight, Innovate, Accelerate, Assure, Experience) to deliver measurable outcomes.
•Embed automation, AI/ML, and platform-based solutions to improve productivity and client value.
•Identify opportunities to deploy industry accelerators and reusable solutions to improve time-to-market and competitiveness.

4. Strategic Program Execution
•Anchor large, complex, and strategic delivery programs, ensuring they meet defined business and technology goals.
•Lead and oversee high-impact digital and cloud modernization initiatives, AI led initiatives across the Financial services clients with specific focus on asset management line of business
•Drive portfolio-level governance, change management, and program assurance across delivery units.

5. Client Relationship Management
•Act as a strategic advisor to senior client stakeholders, building trusted partnerships and driving executive-level engagement.
•Lead customer success programs, regularly monitor CSAT/ESAT, and proactively manage delivery issues and escalations.
•Shape and guide client transformation agendas through insightful thought leadership and domain-led storytelling.

6. People & Capability Development
•Lead and motivate cross-functional delivery teams, fostering a high-performance culture.
•Drive reskilling and upskilling aligned to client needs, with an emphasis on digital competencies, agile delivery, and FS domain depth with specific focus on capital markets and asset management.
•Mentor and coach senior delivery managers, creating a leadership pipeline within the account.

7. Industry & Ecosystem Collaboration
•Establish and nurture strategic alliances with partners to deliver integrated, value-driven offerings for the Banking and Capital Markets segment.
•Participate in external forums, industry panels, and working groups to enhance Infosys’ visibility and influence in the FS domain.
•Contribute to solution roadmaps, domain IP development, and sector-specific value propositions.

Qualifications & Experience
•15+ years of experience in IT/consulting with at least 5+ years of leadership experience managing delivery in the Energy & Utilities sector.
•Demonstrated experience in leading complex transformation engagements (e.g., Smart Grid, DERMS, Asset Lifecycle, Customer Experience).
•Strong knowledge of utility operations, industry platforms (SAP IS-U, Oracle Utilities, AVEVA, GE), and regulatory dynamics.
•Proven track record of driving P&L, delivery governance, and stakeholder engagement in large global accounts.
•Expertise in project/program management, digital transformation, and agile delivery methods.
•Expertise in E2E data value chain in data and analytics, should have managed multiple complex engagements in data and analytics domain.
•Experience in solving business problem in any of the industry, understanding of E2E functional flows of the customer business.
•Able to understand the architecture on any Hyper-scaler and identify potential opportunities for improvement ( Specially on Azure stack & DataBricks ).
•Able to Create Business Plan for expanding business – Potential Business Opportunities/Competition Strengths, Weaknesses, Continuous improvement, Innovation, and growth Mindset
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Key Skills
•Strategic Thinking and Execution
•Deep E&U Domain Knowledge
•Deep understanding of data technology landscape and DNA solution offerings
•Client Relationship & Stakeholder Management
•Innovation and Change Leadership
•Risk Management & Quality Assurance
•Strong Communication and Executive Presence

Success Metrics
•Revenue Growth vs. planned account targets
•Digital and Innovation Revenue share
•Client Satisfaction (CSAT) and Engagement Feedback
•Delivery Excellence: On-time, on-budget, with quality
•Operational Efficiency Index (OEI)
•Employee Engagement & Attrition metrics
•Thought Leadership Contributions (whitepapers, forums,

Overview
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.