Job Type: Full-Time

Location: Baar, Zug – Onsite

Languages: English (fluent), German skills is a plus

We’ve partnered with a leading financial services firm in Zug to find a Senior IT Helpdesk/Desktop Support Engineer to join their team.

About the Role

Senior IT Helpdesk / Desktop Support Engineer who can combine strong technical knowledge with excellent communication skills. This role is ideal for someone who thrives in high-pressure environments, enjoys solving complex problems, and takes pride in mentoring and supporting others.

You will be a trusted partner to both colleagues and leadership, ensuring smooth IT operations while setting the standard for service excellence.

You will play a key role in supporting a trading and financial services environment. This requires role requires attention to detail, and the ability to anticipate and plan ahead.

What You’ll Do

• Provide top-tier IT support to end users.
• Oversee daily helpdesk operations , ensuring coverage and fast resolution of issues.
• Troubleshoot and resolve problems across Windows 11, Active Directory, Microsoft 365, Outlook, video conferencing, and telephony systems .
• Advise users on optimising Outlook and productivity tools .
• Perform network troubleshooting with a solid understanding of protocols and processes.
• Create and maintain clear, user-friendly technical documentation .
• Contribute to local, regional, and global IT projects .
• Support workload shifts-adjusting priorities, covering weekends/holidays if required.
• Mentor colleagues, share best practices, and raise overall support standards.

What You Bring

• 5+ years of IT support experience in enterprise-level environments (financial services a strong plus).
• Strong knowledge of Windows 11, Active Directory, Microsoft 365, Outlook , and network troubleshooting .
• Proven experience supporting video conferencing and telephony solutions .
• Ability to manage workload, adapt to changing priorities .
• Excellent troubleshooting skills with a structured, logical approach.
• Strong communication skills, with the ability to explain technical concepts clearly.
• Well-organised and proactive -able to plan ahead, especially when supporting VIPs and traders.
• Fluent in English; German skills are a plus.

If you’re ready to contribute your expertise to a very exciting financial services company, apply now!