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In 1984, Dr. Paul Howell founded Animal General, a veterinary practice located on the Upper West Side of Manhattan in New York City. In a short amount of time, Dr. Howell hired several other veterinarians. Animal General in NYC also employs a staff of administrators, nurses, animal attendants, and client service professionals to help ensure that both the animals and their owners receive the highest quality of service possible. All veterinarians at NYC's Animal General have completed postgraduate education in their field or specialty, ensuring that pets receive superior medical care. Animal General in NYC strives to give its clients a unique experience through several programs, including a Puppy Play Group. Animal General also provides specialized care for elderly pets and maintains visiting hours, allowing owners to spend time with their hospitalized pets. In addition, TLC (tender loving care) Coordinators provide constant care while dogs and cats recover from anesthesia. Animal General also provides a 24-hour staff of nurses and gives priority to animals that require emergency attention. Furthermore, Animal General in NYC makes sure that owners and pets receive adequate time with the doctor by limiting the number of wellness appointments per day. One of the top veterinary facilities in NYC, Animal General has earned several awards. For instance, Animal General won the 1997 Employer of the Year award from NYSARC, Inc., and the 1999 Practice of Excellence award from Veterinary Economics. Animal General in NYC also holds membership in Veterinary Hospital Managers Association, Inc.