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EFQM Shares What Works

For the past twenty years we have shared what works between our member organisations as a way to help them implement their strategies: a mission which is as important as ever.

Through our network of members, comprising private and public organisations of every size and sector, many active around the world, EFQM applies its expertise and extracts outstanding approaches by engaging with executives and front‐line managers.

EFQM members share a common goal; the pursuit of excellence. The EFQM Excellence Model provides a common framework and language that facilitates the effective sharing of information between organisations; transcending sectorial, cultural and maturity barriers.

Becoming part of this network will enable you to engage with like-minded individuals, sharing experience and ideas to develop new, innovative and practical solutions to address the real challenges your organisation needs to overcome to become successful.

ABOUT EFQM

EFQM is a membership organisation. Without contributions from our members, the network doesn’t work. By working with our members, academics, other NGOs and our partners, we can identify good practice, emerging trends and innovative ways of working that can benefit the wider membership community. By working together, we can collate this information and understand the “bigger picture” faster; helping organisations to gain insights they would otherwise have struggled to see clearly. By working together, we can share what works.

EFQM’s Vision, Mission and Values are reviewed every 3 years as part of the strategic planning process. In 2009, we engaged a wide range of our stakeholders in their development to ensure we focused on the issues that were important to them.

Our Vision

A world where European organisations are recognised as the benchmark for sustainable economic growth.

Our Ambition

Leading organisations join EFQM as the European platform for their journey towards Sustainable Excellence.

Our Mission

To energise leaders who want to learn, share and innovate using the EFQM Excellence Model as a common framework.

Our Promise

EFQM Shares what works.

Our Values

The EFQM Values are defined in the 8 Fundamental Concepts of Excellence:

· Achieving Balanced Results

· Adding Value for Customers

· Leading with Vision, Inspiration and Integrity

· Managing by Processes

· Succeeding through People

· Nurturing Creativity & Innovation

· Building Partnerships

· Taking Responsibility for a Sustainable Future

EFQM PORTFOLIO

The EFQM Portfolio is designed to help organisations at every step of their journey. Our products and services have been tailored to support the systematic implementation of the EFQM Excellence Model in any organisation, regardless of size, sector or maturity.

During 2010, we have been implementing our revised portfolio, aligned to the EFQM Excellence Model 2010. The Model Brochure is now available in 14 different languages and a number of EFQM Training Courses are available in local language through our partner organisations.

A number of the products and services in our portfolio have been developed either by or in partnership with our members. These are practical tools, techniques or trainings that have been proven to deliver results.