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Fusion BPO Services Inc., a business process outsourcing (BPO) company, provides customer-centric BPO services. It offers business, as well as knowledge processing outsourcing services to organizations. The company provides outbound call centre services, including appointment setting, cross selling and up selling, telemarketing, market research and survey, product or service promotion, lead generation, and voice broadcast; and inbound call centre services, including answering service, direct mail response, inquiry handling, interactive voice response, sales lead qualification, and email and chat support. In addition, it offers customer, order taking, transcription, help desk, Website promotion, email marketing campaigns, fax broadcasting, and data entry operation services. The company was incorporated in 2004 and is based in Montreal, Canada. It has contact centers in Canada, the United States, India, and the Philippines.