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About Jacada

Jacada solutions help organizations improve their customer experiences and reduce their operational costs. 

Jacada enables organizations to deliver advanced customer and agent interactions by implementing cutting‐edge mobile customer service solutions, agent desktops, and process optimization tools. Customers can benefit from an improved customer service experience at every touch point with the organization, whether at the call center, on the mobile or at the retail store. Jacada projects often deploy in less than six months, and our customers can often realize a complete return on investment within 12 months of deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; Herzliya, Israel; and Stockholm, Sweden. More information is available at www.Jacada.com.

Specialties

call center, contact center, customer experience, Visual IVR, customer service, desktop automation, in-call intelligence, process optimization, productivity improvement, unified desktop, unified view of customer, agent scripting, application integration