Über uns

hands on Technical Support to 3rd line across numerous platforms and operating systems including:

OpenVMS,

Solaris 2.6 to 2.9,

Windows,

SQL,

Veritas Netbackup to v6.5,

Cisco Networking.

Incident & Problem Management including Root Cause Analysis.

Public Sector experience includes:

Direct & Remote support to distributed Military Command & Control Systems to third line level,

Defence Sector System, Operational and User Acceptance Testing,

Distributed & Datacentre Infrastructure build & test,

ITIL Implementation and transformation consultancy,

Applications Management,

IT Operations Management,

Backup & Disaster Recovery and Business Continuity,

Service Desk & Service Delivery consultancy;

General PMO, Project Management & Transition to Ops,

Stakeholder & Communications Management,

MOD AOF familiar.

Goals: To bring the benefits of 20+ years of technical, consultancy and managerial experience to clients and employers across the Private Sector, local or national Government or Defence organisations on either a permanent or contract/interim basis.

BCS Chartered IT Professional, July 2008. (SFIA Level 5)

BCS ELITE Group member, 2009.

IT System, Operations & Service Management; Support of current/legacy and emerging systems in both Private and Public sectors.

Project Implementation, PMO, Transition To Operations and BAU Ops Supervisory & Management experience.

Internal consultancy for ITIL v2 and v3 transformations & implementations including Service Desk, CMDB, Process Mapping, Alignment & Documentation.

Incident, Problem & Change Management.

Private Sector experience includes:

Large scale networked & standalone EPOS technical solution delivery,

Financial Sector IT Operations Management,

Retail & Warehousing/Distribution Management system support,

IT Management, Operations Management and