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20 - 21 september 2012 - Trade Mission to Ukraine: 360° towards the distance selling market OS-Direct is the leading company in direct-marketing segment:

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• 12 years at the market

• 300 employees on full-time

• Work experience with FMCG, banks, agencies, distance sellers(distance selling & DM market launching in Ukraine)

• Full complex of services for DM&DS on the basis of own capacities: call-center (250 workstations), printing center facilities, warehouse (3 000 km2) and lettershop & fulfillment.

One of the major directions of the company is launching and supporting of foreign distance selling companies in Ukraine.

Beginning from 2005, OS-Direct supported and provided full complex services for ](http://trademissioninua.net/ "Link: http://trademissioninua.net/")[such companies.

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OS-Direct offers services for distance sellers:

1. Consulting & business set-up: strategy development; Market researches; Legal consultancy; Certificates & permits; Consumer portrait & preferences.

2. Management: Project management for Ukraine; Contractual relations with 3rd parties; Test purchases; Communication with authorities; Import and customs clearance.

3. Marketing: Country adaptation; Competitors monitoring; Data mining; Media planning& placement; Mobil & internet marketing; Cross-programs.

4. Financial operations; Money refund; 3rd parties payments; Taxation &business model.

5. Contact center: organizing Consumer Service Centre; Orders receipt and processing; Claims & returns processing; Operating in own or Clients CRM-system; Communication channels (phone, sms, written, Internet).

6. Fulfillment & Lettershop: personification; Self-mailers; Mailings production; Parcels and packages formation.