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About us
parcelLab is the leading Operations Experience (OX) platform for engaging post-sales experiences and communications. We already enable over 500 brands, online retailers and distributors (B2C/B2B) like MediaMarkt, Farfetch, IKEA, Nespresso, Puma, Lidl and many more to regain control over their end-to-end customer journey, thus ensuring an excellent post-sales customer journey.
Instead of handing over the customer relationship to third parties like DHL, UPS, FedEx, etc., with parcelLab, businesses retain all customer touchpoints in a curated manner within their own ecosystem, ensuring a consistent brand experience, proactive customer care and maximised cross-selling through automated communication during the post-sales customer journey.
Our Values - This is How we Work
🤝 Relentless focus on customer value - Our customers are at the center of everything we do. We’re always looking for ways to help them even more.
💪 Challenge yourself to do better everyday - We believe that to be the best, you have to keep challenging yourself. We can help you do that
✌️ Do what you say - We trust our team to achieve what they set out to. You won’t find any micro-management here
🙌 Always joy. Always Teamwork. Always equality - We’re a diverse, ambitious team. We work hard, we collaborate and we rely on each other to achieve our goals
