Über uns

We are a team of hotel industry professionals with 50 years'​ combined expertise in guest engagement, hotel operations, hotel technology and business coaching. Our mission is to integrate proprietary technology into hotel operations to maximize guest and staff engagement, and boost your online ratings profile.

We understand the vital role engagement and online ratings play in a business's profitability. We are committed to systems innovations that not only create exceptional guest experiences, but convert those experiences into positive ratings.

This is achieved while simultaneously enhancing staff engagement and creating a fun, interactive and inclusive working culture.

We help eliminate the frustration and cost of unengaged staff and high employee turnover, while removing the mystery and uncertainty that surrounds online ratings. Combining the above assists a property to master the engagement pyramid and grow revenue.

Whether a property is pre-opening, a small operation, or an established hotel chain, we provide you with the tools and knowledge to build your engagement and online ratings profile with confidence and certainty.

Our tools and strategies have been developed with significant input from the hospitality industry, and tested for effectiveness, so we know they work.

We truly believe the hospitality industry plays a crucial role in ensuring travellers are provided with amazing and positive experiences. And those business that go the extra mile to ensure travellers get the most from their journeys should benefit from their efforts.

As such, we act as an extension of your team, providing solutions for your hotel staff and operations to turn amazing interactions into positive outcomes.

Because in the end, the more travellers that have positive and memorable experiences, the more they will seek to explore the world. And that can only be a great thing for everyone.

Our website uses the functions of the social media network XING. This is provided by XING AG, Dammtorstrasse 29-32, 20354 Hamburg, Germany. Each time one of our pages is accessed, which contains functions provided by XING, a connection to the XING servers is established. XING will be informed about your visit to our Internet pages including your IP address. If you click one the XING buttons and you are logged into your XING account, it may be possible for XING under some circumstances to assign your visit to our Internet pages and to you and your user account. We indicate that as the provider of the pages, we do not possess knowledge of the contents of the data transmitted or its use by XING. Additional information about XING’s data protection policy is provided at https://www.xing.com/privacy.

This website uses Google AdSense, a service for the integration of advertisements from Google Inc. (“Google”). Google AdSense uses so-called “cookies”, text files which are stored on your computer and which allow analysis of the use of the website. Google AdSense also uses so-called “web beacons” (invisible graphics). These web beacons can be used to evaluate information like visitor traffic on these pages.

The information generated by these cookies and web beacons concerning the use of this website (including your IP address) and delivery of advertising formats are transmitted to a Google server in the USA and stored there. This information may be transmitted by Google to contractual partners of Google. However, Google shall not combine other stored data about you with your IP address.

You can prevent the installation of cookies with the corresponding settings in your browser software; we nevertheless inform you that in this case, you may not be able to use all of the functions of this website comprehensively. By using this website, you declare your consent to processing of data about you that is collected by Google in the previously indicated manner and for the previously indicated purpose. Additional information about data use by Google through your use of the website is provided here.