AARON KOFI LARTEY

• Supported 4,700+ global advertisers across EMEA markets, achieving 94% client satisfaction through proactive communication. • Collaborated with support and implementation teams to resolve complex issues, reducing customer escalations by 22% • Optimized customer workflows and digital processes, driving 35% operational efficiency gains and improving overall customer experience. • Identified portfolio growth opportunities, contributing to an 87% ROI increase through data-driven recommendations.

• Managed a diverse portfolio of 680+ multinational customers, achieving 89% retention through proactive engagement and strategic support. • Identified upselling and cross-selling opportunities, increasing adoption of digital and financial products across customer segments. • Executed 54+ customer growth campaigns, supporting regional expansion and strengthening customer relationships. • Negotiated and sold products and services adapted to customer requirement in line with retail banking strategy.