ABEL MHARAPARA

 Select couriers and freight forwarders that meet CRA standards to deliver confidential client documents.  Ensure the safe and secure delivery of highly confidential documents containing personal information.   Conduct taxpayer data searches and recommend appropriate actions to process returns accurately.  Facilitate and conduct New Hire and Customer Relationship Management Training sessions.  Track open and resolved client issues using Supply Chain Event Management software programs.

 Provided Safety Training on Work Procedures and Company Policies to reduce Injury Rate by 90%.  Collaborated with Managers and Supervisors to develop solutions for operational and safety concerns.  Setup and monitored Quality Control and Environmental Management Standards based on Company KPIs.  Improved productivity by 10% - 65% and order picking accuracy by 30% - 100% through team coaching.  Completed regular performance evaluations for internal employees and external freight forwarders.

 Assessed the effectiveness and statistical relevance of questionnaires through pilot research studies.  Critiqued and provided feedback for Market Communications Plans based on focus group interviews.  Trained new employees on common interview techniques and field observation procedures.  Created reports and presentations to showcase research proposals and findings for (audience?).   Presented recommendations to senior management resulting from in-depth research analysis.

 Analyzed the cost structure for select shipping channels and multimodal transportation options.  Prepared documentation to respond to Requests for Quotation (RFQ) and Requests for Information (RFI).     Succeeded in delivering 98% of shipments on time and 80% reduction in freight costs with pre-planning.  Developed and implemented complex supply chain strategies for international business expansions.

Operations Management in Procurement and Supply Chain Management

Transport and Logistics Supply Chain Management

International Trade Management

Business Administration