ALBA REQUEJO COCHO

•Business development:entry strategy for the Spanish and South American market •Customer acquisition: through online and offline channels as well as outbound and inbound call. •Online Marketing and Social Media Project Manager:create key Internet marketing activities to build brand awareness.Planning the Social Media strategy and offline activities in order to generate leads

•Increased sales volume by obtaining 32 clients per month in the Spanish territory •Customer acquisition through different channels (email, inbound and outbound calling) •Customer Service: support our customers throughout the sales process to succeed in the purchase as well as to give a personalized service •Ensure the client’s satisfaction by selecting the correct products based on their needs, product specifications and applicable regulations •Management of the CRM Salesforce

•Business Development:entry for the Spanish market and research for potential European opportunities •Customer acquisition (B2B) across online and offline channels •Online Marketing Manager:social media management, measurement and analysis of the results. Content creation (blogs, white papers and infographics), including Keywords for better SEO •Offline Marketing Manager: creation of high-quality marketing material, including product marketing leaflets and business cards

•Replenishment of stock according to store layouts •Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner •Resolve all customer complaints in a professional manner while prioritizing customer satisfaction in accordance with company policies •Operated a cash register for cash and credit card transactions with 100 % accuracy •Actively pursued personal learning and development opportunities

•Responsible of the expansion and development of the business on a national and international level •Created new revenue streams by cultivating successful partnerships with languages schools and Universities •Management of the CRM ZOHO •Franchise Program Manager: finding potential partners as well as creating the marketing material •Social Media Management: promotion of the company services and our partners offers •Content Creation: weekly blog in English and Spanish

Sectional Marketing, e-Commerce, Communication Techniques, SME's financing, Sales Management.

Erasmus Program

Marketing, Sales, Advertising,Commerce, Human Resource, Finance, Accounting, Economy