ALDRID PINTO

Risk Control Unit: • Worked on managing and developing of MIS of the Risk Control Unit. • Prepared Fraud Monitoring Returns (FMR) which gets reported to IRDAI(Insurance regulator). • Currently undergoing training on fraud investigations as per IAIS standards. Policy Servicing Department: • Led and managed four operational processes: Freelook Cancellations/Alterations, Discontinuance of market linked policies, Cash Bonus payments and Termination of policies.

Led and managed the Policy Bazaar and Web Aggregators team in the policy renewals department and coordinated with the Channel Partners to create a good experience. • Helped in successfully clearing the renewal backlog and streamlining the HDFC Securities renewals process in Group Operations. • Handled excess refunds and policy cancellations of already renewed health insurance policies. • Part of the system migration team which contributed to testing retail policy renewals in TCS Bancs

Managed and planned the daily activities and quarterly goals of the team. • Handled all the work connected with outsourced activities of both teams including liaising with vendors for monthly billing, creation of login credentials and discussing quality reports on calls • Collaborated with the UAT department for automation in Policy Suspense process consequently reducing manual work. • Successfully cleared NACH registration backlog which ensured premiums were collected before the due date was breached.

Recorded customers' transactions and responded to their queries. • Managed Inward Clearing, Outward Clearing, ECS Clearing and Clearing Returns. • Handled monthly and quarterly reporting for the branch. • Worked as a Cashier and managed excess and deficit cash of the branch. • Handled Demat related work• Franked documents, indented for Franking Codes and sent monthly reports to the General Stamp Office while working in the Franking department.