ARIANE TROFIMOFF

Strategy consulting missions with emphasis on information systems management: • Support for the launch of a marketing offer in the field of Smart Energy - 6 months Customer service set up, definition of sales processes, Real User Test steering, • Deployment of call center software for a top French bookmaker - 1½ years Project steering, change management. • Definition and optimization of processes - Energy - 5 months Organization of and active participation in the management committees.

Responsible for performance measurement and monitoring of the customer care service • Creation of a Dashboard • Creation of content for a textile training program and set up of an e-learning tool • Creation of the framework, blueprint, ROI of a CRM project

Responsible for quality and customer satisfaction • Management of statistics tools linked to customer satisfaction surveys (NPS) • Collaboration with the sales department taskforce on a crisis management mission • Management of the “cost of the poor quality” project [ -28% and gain of 72,000 €]

Responsible for a road show to 95 French universities. • Recruitment and management of a team of 18 people • Budgeting and organization of operational marketing events

Innovation - creativity and change, Brand monitoring

controlling, accounting, marketing, management, finance