ARMEN HAKOBJANYAN
Werdegang
Berufserfahrung von ARMEN HAKOBJANYAN
- 4 Monate, Mai 2019 - Aug. 2019
IT Project Manager
IU Ntworks
- 1 Jahr und 5 Monate, Okt. 2017 - Feb. 2019
Chief Internal Regulations Development Officer
Digitain
ITIL Based Service Support processes integration, implementation and management Business Processes measurement, analisys and optimization Business Processes design and implementation Business Processes monitoring Project Management (SCRUM, Agile) Business Analyze Creation of necessary regulating/supporting documentation in Company Documents templates development ITIL Based Service Support processes integration, implementation and management Organizational structure understanding and design
- 1 Jahr, Nov. 2016 - Okt. 2017
Standards and Processes Implementation Department Head
BetConstruct
Incident Management Implementation in Company (with provision of full process policy and description) HelpDesk Unit Creation Change Management Implementation in Company (with provision of full process policy and description) Problem Management Implementation in Company (with provision of full process policy and description) Analitycal reporting development and processing for Top Management Incidents solution time reduction . Increase of support reaction.
- 8 Jahre und 3 Monate, Sep. 2008 - Nov. 2016
Head of Monitoring & Quality Department, Incident Manager
Armentel CJSC «Beeline»
ITIL based Incident Management & Monitoring (24*7) TIL based helpdesk staff management Check-lists creation and implementation Creation and implementation of Incident Management & Monitoring Policies and Procedures Foundation & integration of Incident Management System throughout the Company Coaching
Ausbildung von ARMEN HAKOBJANYAN
- 1 Jahr und 10 Monate, Sep. 2014 - Juni 2016
Linguistics
Yerevan State Linguistic University
- 3 Jahre und 10 Monate, Sep. 1997 - Juni 2001
Law
Moscow New Intitut of Law
- 5 Jahre und 10 Monate, Sep. 1995 - Juni 2001
Political sciences and public administration
Athens National Capodistrian University
- 9 Jahre und 10 Monate, Sep. 1992 - Juni 2002
French and English Philology
Yerevan State Linguistic University
Sprachen
Englisch
Fließend
Französisch
Fließend
Griechisch
Fließend
Russisch
Fließend
Armenian Native
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