Abdul Wahab Khan

Delivered onsite/remote Windows 10/11 support via TeamViewer, AnyDesk, and RDP. Managed Active Directory (users, resets, GPOs, permissions). Supported Microsoft 365 and endpoint management using Intune and SCCM/MECM. Handled incidents and requests in ServiceNow and Jira. Troubleshot LAN/Wi-Fi, VPN, DNS, DHCP, and IP issues. Reduced repeat incidents by 15% through standardized troubleshooting and KB creation.

Developed and deployed a computer vision based crack detection system, achieving 95% accuracy. Troubleshot technical issues and maintained stable system performance. Supported communication, documentation, and reporting using Slack and Microsoft Office 365. Assisted with lab organization, technical tasks, and equipment setup.

Delivered 1st and 2nd level IT support for 30+ Windows workstations, printers, and lab devices Installed, configured, and maintained Windows OS, drivers, and lab software to ensure stable operations Reduced lab downtime by 20% through preventive maintenance and root-cause analysis of recurring issues Created and maintained device configuration records and troubleshooting documentation. Supported onboarding and technical setup for new lab members, improving overall efficiency and user experience

Performed hardware diagnostics and troubleshooting on PCB circuit boards and desktops using manual and automated test systems, including Flying Probe and Wiper Platform, following industry-standard testing procedures. Resolved component level faults through structured analysis and root cause isolation. Documented all test results, repairs, and technical findings in centralized quality management systems. Maintained diagnostic equipment and software to ensure uninterrupted operations.

Managed Windows Server administration (Active Directory, GPOs, user/group access) for 40+ users. Configured and troubleshot routers, switches, VLANs, and static routing for multi-segment networks. Deployed and maintained Hyper-V virtual machines supporting training and testing environments. Tracked and resolved incidents in Jira, ensuring structured escalation paths and timely closure. Applied OS patches, software updates, and security configurations to maintain system reliability and compliance.

Delivered 1st and 2nd level IT support to 65+ users, resolving Windows, Outlook, VPN, printer, and RDP issues. Managed Active Directory accounts: password resets, account unlocks, and access permission updates. Installed Windows OS, enterprise applications, and applied security patches across desktops. Maintained IT asset records, coordinated hardware/software deployment, and supported operational workflows to ensure uninterrupted IT services.

Coursework included Software Service Engineering, Mobile Networks & Security,Internet of Things (IoT), Embedded Systems, and Hardware-Software Co-Design. Developed a strong foundation in software development, networking, IT infrastructure, system administration, and system integration.

Bachelor of Science in Computer Engineering with a focus on networking (CCNA), system security, IT infrastructure, and Full-Stack development. Gained practical experience in network administration, IT support, hardware/software integration, and enterprise IT management.