Abed Davarpanah

• Led the product development lifecycle from start to finish for Jabama’s host app, leading to an increase in orders acceptance rate from 45% to 91% which increased 25% of the company’s revenue • Owned a cross-functional team comprised of software engineers and designers and implemented an agile framework • Refined Backoffice structure which led to Agent per Order from 0.036 to 0.029 • Analysed market trends and established the product roadmap • Launched the PWA version of the host app

Launched on-demand delivery product from the scratch • Designed everyday quests and plan to increase customers' usability (More rides, Higher Average NPS, and other metrics related to supply-side performance) • Engagement Drivers via social media and diverse types of content including video and paper content.

Loyalty Club Manager (Mar 2020 – Sep 2020) • Participated as a Product Owner in developing loyalty club service which led to positive ROI • Conducted market research and focus group to extract the user’s need Operations Team Lead (Nov 2017 – Mar 2020) • Participated as a Product Owner of driver onboarding product • Refined the onboarding strategy which increased the driver’s usability. • Designed training material for drivers

• As a member of the consulting team, contributed in designing and implementation of project management standards and in large scale business in the oil and gas industry