Abhinav Saxena

I specialize in Salesforce CRM, Commerce Cloud, including B2B, D2C. My responsibilities involve engaging with high-value customers to address issues, debug, troubleshoot, and provide developer support for seamless operations. I thrive in a dynamic environment with daily challenges, collaborating with cross-functional teams. My role is customer-facing, requiring technical expertise while maintaining KPIs like CSAT, escalations, and customer temperature.

Developing user stories based on Change Requests within timelines. Building complex integrations/APIs, workflows, process builders, LWC/Aura components, Apex development, and Salesforce administration. Developed/fixed triggers, Apex, and Lightning Components as needed. Managed daily code migration via GitHub pipelines, resolving merge conflicts during deployments. Proficient in data migration using DataLoader, Data Import Wizard, Workbench, and Change Sets. Experienced with Agile-Scrum methodology.