Abhishek Bharadwaj

TEMS – Telecom Expense Management Services. Invoice Audit: - Identify discrepancies in the Invoices and the contracts provided by the client. Cost allocation – To track and review whether the cost allocation of the client has been correctly performed by the tool, and whether the proper allocation has been reflected in the client system.

The service desk is a single point of contact (SPOC) for end users who need assistance/help. Key Responsibilities: • Resolution to incoming incidents and requests • Customer satisfaction. • First Call Resolution • Reduction in costs and time to fix incidents • Customer Contact

• Invoice Generation for Corporate Customers • Credit Note Management • Billing Query Management • Accrual Bookings • Customer Contact • Revenue Assurance

Engaged in creation of client letters for their maturing warrants, convertible bonds and reverse convertible bonds. The process requires a very good German language skills and basic knowledge of Investment Banking. Designing Reporting Metrics and Dashboards for daily\monthly reporting. Knowledge transfer from onshore to offshore and create process documentation.

Bachelor of Commerce

German language level C1