Abigail Edmunds

Engage Infotech is an executive search firm specialising in the global information and technology sectors. Our experience of this rapidly changing field means that we’re able to work with our partners to respond quickly and effectively whether resource is needed due to growth, or in response to emerging technologies.

At B&Q, I was responsible for ensuring a high level of customer satisfaction; this involved utilising my strong communication skills to help customers by solving any problems that they had while conveying a professional, yet friendly image. Tasks and responsibilities: - Dealing with complaint over the phone and at the returns desk - Customer assistance - Serving customers at the counter - Training new staff on front end - Answering the telephone

Tasks and responsibilities: - Stock management - Customer assistance - Serving customers at the counter -Answering the phone to take orders or book appointments - Assisting the cook with her daily tasks.

Project Management Contemporary Issues in Management Global Marketing Strategic Management