Achref ESSEFI

- Security policy and procedures development and application. - Business continuity plan / Disaster recovery plan. - Risk Assessment and management Program - Training and Awareness - Physical Security - Auditing - Incident management - Contingency Planning - IT projects management

- Assists in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure. - Implements network security at the regional. - Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary. - Oversees the administration of the company's WAN. - Works with project teams to help implement Internal Systems. - Nortel call center solution administration. - Supervise and interfere to improve

. Management of an IT team. . Supervise and maintain company’s LAN & WAN. . Oversees all help desk activities at the regional level. . Users training. . Builds and maintains vendor relationships and manages the purchase of hardware and software products. . Manages the purchasing of all software, hardware and other IT supplies at the regional level. . Ensures that company assets are maintained responsibly.

- Information Parc Maintenance. - Hardware and software for local area network and Internet - Installation of ADSL connections - Configuration and installation of CISCO routers for : Dedicated line / Frame-relay. - Configuration of modems and routers for ADSL connection. - Installation of WIFI access points. - Installation of local Internet connection. - Troubleshooting LAN issues.

• Windows operating systems. • Messaging System. • OCFO (Oracle Connector For Outlook). • Pack office. • Lotus Notes and organizer. • Palm desktop. • PC and printer networks diagnostics and support. • Troubleshooting PDA (Palm et iPAQ). • Diagnosis and fixing of file servers and WIFI connection issues.

- Technical specialist. - Backup leader for a technical team. - Backup technical Expert.