Adil Al-Serri

Tasked with identifying fraud, migration patterns, and potential threats to U.S. border security posed by consular fraud / malfeasance; assess cases and provide recommendations to consular officers regarding adjudicative matters and sensitive cases. Create and implement investigative procedures; perform field investigations and inspect health facilities for DHS and for other law enforcement agencies. Develop fraud profiles, compile evidence for court cases, manage information regarding US and Yemeni law and

Charged with avoiding revenue leakage by leading a team of financial and operational analysts in a comprehensive process of risk analysis, operational reviews, periodic audits and reengineering recommendations. Analyzed existing models and key performance indicators. Prepared and presented investigation reports and business cases to departmental managers to secure their buy-in for needed changes. Ran and analyzed multiple daily and weekly monitoring and performance reports structured to flag potential probl

Headed a team of 15 Customer Service Executives, providing account management services for premium business segments that included major retail, government, leisure, and corporate users. Trained, directed, monitored and reviewed activities and performance of a full time sales staff. Set targets to drive maximum conversions and enhance revenue generation through cross-selling. Drove exceptional standards of customer service for this high-profile, high-profit group of clients in order to maintain a competitiv

MASTER OF BUSINESS ADMINISTRATION (currently Enrolled) UNIVERSITY OF SCIENCE AND TECHNOLOGY • Open University Malaysia, Sana'a, Yemen