Adrian Caumel Martin
Werdegang
Berufserfahrung von Adrian Caumel Martin
- Bis heute 13 Jahre und 7 Monate, seit Nov. 2011
BMC ITSM Remedy Consultant Specialist Manager/Architect at Repsol YPF
Devoteam Group
Supervision of Project Development & Solutions at Repsol YPF - Management of ITSM 7.6.04 on new platform. - Analysis of development and integrations of suppliers. - Review and approval of solutions, review the scope and impact of the projects on the ITSM platform - Support the definition of the processes on the new platform. - Constant communication between the client Project Managers for the optimum implementation of the tool, advise on technical and functional architecture for future impact of new project
- 1 Jahr und 2 Monate, Sep. 2010 - Okt. 2011
IT & BMC ITSM Remedy Consultant Specialist at TIWS ( Telefonica International Wh
Devoteam Group
Management on the CMDB integration with billing systems, overseeing the development and design of functional processes Incident Process Design and Changes to the interface Constant contact with the client, making requests and viability of solution. Management of technical equipment in the operational phase ---- ITSM Application Development Functional & Technical Analysis/Architect Integrations with ITSM Process Definition Migrations to ITSM 7.x
- 6 Monate, Apr. 2010 - Sep. 2010
IT Process Management, Problem Manager at Orange Spain (France Telecom)
Everis S.A
IT Process Management, Problem Manager Analysis of process issues. Help redesign and optimization process of the same Monitoring and management of customer support groups (suppliers and internal resources)
- 3 Jahre und 2 Monate, März 2007 - Apr. 2010
BMC Remedy & ITSM Developer at Produban (Banco Santander)
indra S.A
Functional & Technical Analysis, Customized Development Integrations with External Systems, (Hp Openview, Mercury) Configuration and Implementation of BMC Remedy ARS 6.3 and ITSM 7.1 Data & Configuration Administrator
Sprachen
Spanisch
-
Englisch
Gut
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