Adrian Stefan
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Adrian Stefan
- Current 9 years, since Jul 2017
Commercial Director
e-value International
Define long-term organizational strategic goals, build key customer relationships, identify business opportunities, negotiate and close new business deals and maintain extensive knowledge of current market conditions. Develop a growth strategy focused both on financial gain and customer satisfaction. Building relationships with existing clients in an attempt to increase their current spend. Strategic planning.
- 2 years and 3 months, May 2015 - Jul 2017
Contact Center Business Consultant
Intrarom
Specialties: Account & Channel Management, New Business Development, Consultative Sales, Relationship Development, Contact Centre, Contact Centre Strategy, CRM, WFO, CRQM, Social Media, IVR, SIP, SOA, Hosted Solutions, Carrier Solutions.
- 3 years and 7 months, Mar 2012 - Sep 2015
Head of Operations Romania
Clearanswer
In charge of setting up operations for the Company in Romania. Major responsibilities include the delivery of sales results. Recruited Team Managers, agents and Sales Executives; implemented comprehensive training programme; managed contact centre ‘Go Live’ process; embedded structured processes; and embedded an ongoing culture of excellence. The centre hit budget targets and KPI’s within 3 months of going live and is currently ahead of target.
- 1 year and 5 months, Nov 2010 - Mar 2012
Project Manager - Development Department & Call Center Projects Business Segment
Telekom Romania part of Deutsche Telekom Group
In charge of developing a new line of business in Romtelecom - Contact Center Outsourcing. http://www.wall-street.ro/articol/IT-C-Tehnologie/106713/Romtelecom-deschide-un-call-center-la-Bacau-si-da-de-lucru-la-300-de-persoane.html
- 11 months, Jan 2010 - Nov 2010
Strategy and Development Director
ROMINFOLINE COMMUNICATION - 118724
Launching new business operations EDAS 118724 service in Romania. Developing strategies to increase customers & employees retention in Outsourcing area. I have the responsibility of hiring, training and managing the management team of RomInfoLine. http://www.zf.ro/zf-24/cum-sa-faci-5-mil-euro-din-informatii-oferite-la-telefon-5500240/ http://economie.hotnews.ro/stiri-telecom-6902703-rominfoline-nou-jucator-piata-serviciilor-informatii-telefonice-porneste-baza-300-000-contacte-confirmate.htm
- 3 years and 2 months, Nov 2006 - Dec 2009
Strategy and Development Director
Blue Point Telecom
Responsible for strategy development & execution of Blue Point's start-up. Finding new businesses and hiring the Blue Point management team. Signed first contracts for Blue Point Telecom.
Ausbildung von Adrian Stefan
- 4 years and 1 month, Sep 1999 - Sep 2003
International Affairs
Academy of Economic Studies
“Corporate Social Responsibility”
Sprachen
English
C1 (Fließend)
French
C1 (Fließend)
Romanian
C2 (Verhandlungssicher / Muttersprachlich)
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