Agnes Lundqvist

Consultancy on (PPM) module implementation within the ITBM platform of ServiceNow, identify improvement areas within processes; Map processes across divisions for a standardized solution; Advise on the OOTB features, reduce the amount of customization; Act as Scrum master when needed throughout the sprint, create and assign the tasks to the respective owner in JIRA; Review all CRs in Agile/Scrum; Ensure automation is used, e.g. ATF, chatbot, automatic fulfilment of tasks, etc.

Drive the transition of an Application Maintenance and Development project of 150 in-house and vendor applications for a manufacturing customer. Establish strong relationship with the customer and handle their escalations. As Product Owner, ensured smooth Change Management activities for application changes in collaboration with vendors and cross teams. Lead the team for completion of all business requirements within the set deadline by the customers. Process automation of all possible manual activities

Develop and manage effective relationship with regional telecommunications customers; Benchmark and collaborate with third party vendors; Respond to IT and Network service related tender invitations while proactively propose strategical solutions in customer’s critical business areas; Quote price for the technology services, create achievable delivery models of proposals; Organize regular business reviews both with the customers and internally.

Second level hardware and software support to end-users of an automotive industry leader in English and French; Closely monitored and provided reports towards management of the performance, quality and efficiency of the team of 10 people; Took part in the transition, created processes and built the knowledge base; Taking care of technologies like SAP, ServiceNow, Mainframe applications.

As a technical analyst, answered all incoming calls and emails within the SLA, whilst took into consideration the importance of KPI. Took part in the transition, built the internal knowledge base from scratch, which made me become the subject matter expert for the French team as well as the single point of contact for any third party issues. Responsible to train new joiners to make sure that they understood the key elements quickly; both technical and process wise.

Project Management, Financial Controlling, IT Management, Corporate Finances, Strategic Management, Business Planning, Organizational Behavior and Leadership, Decision Support Systems

Finance, Accounting, Communication, Controlling, Project Management, Business Administration, Statistics, Information Technology, Programming, Micro & Macroeconomics, Databases