Ahmad Jamous

My role involved gathering customer information for troubleshooting via phone and screen sharing. I provided effective solutions and explained POS integration functions. I redirected non-POS issues to the appropriate teams, documented software defects, and escalated them to the Operations Support Manager. I managed my ticket queue, identified areas for self-help documentation improvement, and mentored new team members. My work contributed to the team's success by providing exceptional customer support.

DevOps Engineer experienced in enhancing development environments, managing CI/CD workflows, and delivering top-notch services to clients in the "UAE, KSA, KUWAIT." Skilled in Lens Kubernetes, Terraform, helm, traefik, Docker, ArgoCD, Kustomize, kubectl, Grafana, and GitHub. Committed to streamlining operations and staying updated on industry trends for optimal project outcomes.

Premio Consolidated is a leading e-commerce agency, offering strategy, design, development, and marketing services. • Provided Support 1st /2nd level to Windows and Linux environments • Built a ticketing system to handle various issues and problems. • Automated FAQ processes • Project management using scrum / agile methods.

As a Technical Systems Manager for Arab Motor Trade, the importer of KIA cars in Palestine, I was responsible for all hardware and software systems. My main duties included integrating the company’s systems with the parent company and leading new system development for employees. I implemented DevOps tools like Jenkins to automate data imports and exports. I also built a datacenter, managed a FortiGate firewall, migrated email services to O365, and integrated APIs between KIA's servers and our local CRM/ERP

As a DevOps Engineer, I manage technical customer requirements, focusing on Linux administration and security. I provide support for Linux systems, handle security vulnerabilities with Kaspersky, and integrate key DevOps tools like Jenkins, SonarQube, and Maven. My experience includes Windows Server (AD, DNS, Exchange) and PowerShell scripting for second-level support. I'm also proficient in Linux Bash scripting, managing Apache and Nginx web servers, and administering MySQL and MariaDB databases.