Ahmed Fathi

Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs. Leverage extensive customer support experience to provide feedback to internal AWS teams on how to improve our services. Drive customer communication during critical events. Write tutorials, how-to videos, and other technical articles for the developer community. Work on critical, highly complex customer problems that may span multiple AWS services.

Acting as a shift lead Implement customers on-premises and cloud SDWAN solutions Troubleshooting SD-WAN Incidents (VMware-Velocloud, Silver-peak, CISCO-Viptela) Troubleshooting IP and security Incidents (CISCO, Juniper,Palo-Alto, Fortinet) Deploying and troubleshooting Cloud VPN Tunnels with Zscalar FWs Supporting SDWAN solution and incidents 24x7 (shift bases) Handling cases with Vendors for advanced troubleshooting and providing RFOs. Supporting Meraki wireless solution.

• Working as GTAC engineer for Enterprise MEA GSC located in Egypt Smart Village. • Troubleshoot Enterprise Datacom cases (switching, routing, security and WLAN) escalated by L1 support (Egypt TAC CSE). • Support enterprise customer to implement and troubleshoot their network issues (7 layers issues remotely and onsite). • Implementing (routing,switching protocols (STP, RSTP, MSTP, VTP, DTP, GVRP, LACP, VRRP)). • Troubleshooting wireless networks (FIT&FAT APs).

• Support new project for Zambian government, smart Zambia 2nd phase as Datacom installation engineer. • Implement and troubleshoot network issues • Migration from CISCO routers and switches (2900, ASR9K router serious and 3750 and 3650 switches ) • Implementing and Troubleshooting (routing protocols (RIP, OSPF, IS-IS, MP-BGP)), (Multicast) and (switching issues).(WLAN). • Install and troubleshoot different Huawei routers (AR2200 Series, AR3200 series, NE40 series routers).

Support enterprise customers to implement new network , new features and troubleshoot the network issues. Implementing and Troubleshooting (routing protocols), (switching issues). (GRE, IPSec, DMVPN, and MPLS VPNs).wireless(WLAN). Install and troubleshoot different Huawei routers ( AR2200 Series, AR3200 series,NE40 series routers ). switches(S5700,S7700 and S12700 series switches). Huawei WLAN devices (ACU2, AC6605 access controller).NMS server

• Supporting leased lines & MPLS VPN issues of Enterprise Customers. • Installation & configuration of customers’ premises (SHDSL modems, TDM modems, E1 converts and CE/CPE routers). • Configuring SHDSL local loop terminations on ATM and IP DSLAM’s (Alcatel, Huawei). • Troubleshooting on the physical issue bet. CE-PE. • Configuring and troubleshooting MPLS L2 & L3 VPN on PE. • Troubleshooting on routing protocols bet. CE-PE (BGP, OSPF, EIGRP, RIP…)

devices we are operate,use & configured in IT Dynamics training. 1. 2801 cisco router 2. 2811 cisco router 3. 2911 cisco router 4. 2960 cisco layer 2 switch POE 5. 3560 cisco multilayer switch 6. 3850 cisco multilayer switch 7. ISA 550 cisco firewall 8. wireless access point HP MSM 430 9. wireless controller HP MSM 720