Navigation überspringen

Akhilesh Maurya

Angestellt, Key Accpount Manager, OYO Rooms
Delhi, Indien

Fähigkeiten und Kenntnisse

Excel
Team work
Communication Skills
Project Management
Vendor Management
SQL
Python
Management

Werdegang

Berufserfahrung von Akhilesh Maurya

  • Bis heute 5 Jahre und 9 Monate, seit Sep. 2019

    Key Accpount Manager

    OYO Rooms

    1-Strategic account management of over 25+ asset partners of OYO in Southeast USA. 2-Working on P-90 metrices to drive partner satisfaction, contribution margin, Net Promoter Score, SRNs Live. 3-Implementing projects/strategies - Product Adoption, Partner retention, Portfolio GX, Remote On-boarding, Brand standards, 4-3C,NPS, Churn, CID. Collaborating with Cross-functional teams and business disciplines to customize OYO's products . Enhancing OYO revenue by cross/up-selling OYO's products.

  • 4 Jahre, Sep. 2015 - Aug. 2019

    Area General Manager

    OYO Rooms

    1-On-ground responsibility for owner engagement and resolution of queries/tickets as generated by owner engagement team. 2-Helping pilot and roll-out ops side projects on ground for improving the guest reviews and partner experience. 3-I have started Oyo in Faridabad and help to build the OYO network from 1 property to 150 property. 4-I have reduced the Guest Unhappy % from (20 % to 3 %) in my cluster and achieved highest Guest Happy certificate.

  • 1 Jahr, Sep. 2014 - Aug. 2015

    Customer relationship manager

    Jones Lang LaSalle Asset Management GmbH

    1-Lead a Team of 100+ for Facilities maintenance planning, scheduling and control. preparing regular schedules and ensuring strict compliance to the approved performance standards at all times. 2-Coordinate with residents for their billing and maintenance issue in their flats. 3-Handling a Soft services operation, and organize the events in club

  • 6 Monate, Jan. 2014 - Juni 2014

    Manager Operations(Pan India)

    Global Excellence Group

    1-Devised innovative operational strategies pan India level and implemented them which in turn increased productivity. 2-Ensured standard operating procedures are followed daily for site operations and monitored and improved performance of operations team. 3-Managed client relationship management for business development and Responsible for renewal of agreements and AMC of services. 4-Responsible to deliver the invoices on time to the clients and give the support backend team for payments follow up

  • 1 Jahr und 10 Monate, Dez. 2010 - Sep. 2012

    Housekeeping Executive

    Unitech Group of company

    1-Handling a Soft services operation, and organize the events in club in residential society. 2-To provide a budget to the management and undertake the budge control and forecasting. 3-Managed client relationship management for business development. 4-Managing The vendors of services like Housekeeping ,Security services , Horticulture services.

  • 1 Jahr und 2 Monate, Nov. 2009 - Dez. 2010

    Guest Service Executive

    Justa Group of Hotels & Resorts

    1-Supervise the rooms Prepare daily room occupancy report. 2-Briefed staff for their daily operations and VIP arrivals. Organized smooth and safe VIP arrivals and did needful to comfort them. 3-Taken guest feedback and work accordingly for improvement in services

Sprachen

  • Englisch

    Fließend

  • Deutsch

    Grundlagen

XING – Das Jobs-Netzwerk

  • Über eine Million Jobs

    Entdecke mit XING genau den Job, der wirklich zu Dir passt.

  • Persönliche Job-Angebote

    Lass Dich finden von Arbeitgebern und über 20.000 Recruiter·innen.

  • 22 Mio. Mitglieder

    Knüpf neue Kontakte und erhalte Impulse für ein besseres Job-Leben.

  • Kostenlos profitieren

    Schon als Basis-Mitglied kannst Du Deine Job-Suche deutlich optimieren.

21 Mio. XING Mitglieder, von A bis Z