Akhilesh Maurya

Berufserfahrung von Akhilesh Maurya

• Bis heute 4 Jahre und 8 Monate, seit Sep. 2019

  Key Accpount Manager

  OYO Rooms

  1-Strategic account management of over 25+ asset partners of OYO in Southeast USA. 2-Working on P-90 metrices to drive partner satisfaction, contribution margin, Net Promoter Score, SRNs Live. 3-Implementing projects/strategies - Product Adoption, Partner retention, Portfolio GX, Remote On-boarding, Brand standards, 4-3C,NPS, Churn, CID. Collaborating with Cross-functional teams and business disciplines to customize OYO's products . Enhancing OYO revenue by cross/up-selling OYO's products.

• 4 Jahre, Sep. 2015 - Aug. 2019

  Area General Manager

  OYO Rooms

  1-On-ground responsibility for owner engagement and resolution of queries/tickets as generated by owner engagement team. 2-Helping pilot and roll-out ops side projects on ground for improving the guest reviews and partner experience. 3-I have started Oyo in Faridabad and help to build the OYO network from 1 property to 150 property. 4-I have reduced the Guest Unhappy % from (20 % to 3 %) in my cluster and achieved highest Guest Happy certificate.

• 1 Jahr, Sep. 2014 - Aug. 2015

  Customer relationship manager

  Jones Lang LaSalle Asset Management GmbH

  1-Lead a Team of 100+ for Facilities maintenance planning, scheduling and control. preparing regular schedules and ensuring strict compliance to the approved performance standards at all times. 2-Coordinate with residents for their billing and maintenance issue in their flats. 3-Handling a Soft services operation, and organize the events in club

• 6 Monate, Jan. 2014 - Juni 2014

  Manager Operations(Pan India)

  Global Excellence Group

  1-Devised innovative operational strategies pan India level and implemented them which in turn increased productivity. 2-Ensured standard operating procedures are followed daily for site operations and monitored and improved performance of operations team. 3-Managed client relationship management for business development and Responsible for renewal of agreements and AMC of services. 4-Responsible to deliver the invoices on time to the clients and give the support backend team for payments follow up

• 1 Jahr und 10 Monate, Dez. 2010 - Sep. 2012

  Housekeeping Executive

  Unitech Group of company

  1-Handling a Soft services operation, and organize the events in club in residential society. 2-To provide a budget to the management and undertake the budge control and forecasting. 3-Managed client relationship management for business development. 4-Managing The vendors of services like Housekeeping ,Security services , Horticulture services.

• 1 Jahr und 2 Monate, Nov. 2009 - Dez. 2010

  Guest Service Executive

  Justa Group of Hotels & Resorts

  1-Supervise the rooms Prepare daily room occupancy report. 2-Briefed staff for their daily operations and VIP arrivals. Organized smooth and safe VIP arrivals and did needful to comfort them. 3-Taken guest feedback and work accordingly for improvement in services