Alaa EL AKOUM

• Analysis of security events (firewalls, sensors, LDAP ...) that may affect the integrity of the SI. • Exploitation of security: centralized management software suite with the McAfee ePolicy Orchestrator, maintenance plans, incident management. • Being the primary contact point with IT suppliers. • Reporting: creation and management indicators, update technical documents and maintenance requests. • Establishment of operating procedures using ITIL V3. • Continuous Improvement.

Regional Project Manager for payment solution

• Full analysis of the project including dealing with suppliers and impact for the users. • Leading the operational team (10 team members). • Designing the global architecture. • Full risk analysis. • Planning and coordinating the operations. • Supervising the progress of the project. • Monitoring and assisting in the migration and the recovery. • Negotiating the tender and quote with the suppliers.

• Analyzed the client’s requirements. • Defined the SLA (Service Level Agreement). • Coordinated the merger of the projects. • Completed procedures in place using ITIL V3. • Coordinated the process of transaction.

Network and system