Alan Gross

Premium

Inhaber, CEO / Senior Consultant (ITSM, ServiceNow, MicroFocus SMA (HPE SM)), LUTION GmbH

Zürich, Switzerland

Skills

Beratung im Bereich IT Service Management (ITSM).

Erfahrung seit dem Jahr 2001 in der technischen Pr

Umfangreiche Erfahrung in der Implementierung folg

Inventory & Configuration Mgmt

Service Catalog & Request Mgmt

Incident & Problem Mgmt

Change Mgmt

Knowledge Mgmt

Employee Self Service

Current 6 years and 7 months, since Jun 2016
CEO / Senior Consultant (ITSM, ServiceNow, MicroFocus SMA (HPE SM))
LUTION GmbH
Providing IT Service Management (ITSM) Consulting based on ServiceNow and MicroFocus SMA (Service Manager, HPSM, Service Anywhere)
14 years and 11 months, Aug 2001 - Jun 2016
Senior Consultant für ITSM, HP Service Manager/Service Anywhere und ServiceNow
Antavis AG
ITSM Consulting based on HP ServiceManager (HPSM) and ServiceNow
1 year and 1 month, Aug 2000 - Aug 2001
Technical Consultant
Actavis AG
2 years and 1 month, Aug 1998 - Aug 2000
System Engineer
All Com AG

Eidg. FA Informatiker (Project Services)
Lehrgang zum Sun Certified Java Programmer

Mandat als Business Analyst/Solution Architect/Developer in einem ITSM Projekt

Software Development

Java

Webdesign

Icehockey

Kitesurfing

Tennis

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