Alan Gross

Premium

Inhaber, CEO / Senior Consultant (ITSM, ServiceNow, MicroFocus SMA (HPE SM)), LUTION GmbH

Zürich, Switzerland

Skills

Beratung im Bereich IT Service Management (ITSM).
Erfahrung seit dem Jahr 2001 in der technischen Pr
Umfangreiche Erfahrung in der Implementierung folg
Inventory & Configuration Mgmt
Service Catalog & Request Mgmt
Incident & Problem Mgmt
Change Mgmt
Knowledge Mgmt
Employee Self Service

Timeline

Professional experience for Alan Gross

  • Current 6 years and 7 months, since Jun 2016

    CEO / Senior Consultant (ITSM, ServiceNow, MicroFocus SMA (HPE SM))

    LUTION GmbH

    Providing IT Service Management (ITSM) Consulting based on ServiceNow and MicroFocus SMA (Service Manager, HPSM, Service Anywhere)

  • 14 years and 11 months, Aug 2001 - Jun 2016

    Senior Consultant für ITSM, HP Service Manager/Service Anywhere und ServiceNow

    Antavis AG

    ITSM Consulting based on HP ServiceManager (HPSM) and ServiceNow

  • 1 year and 1 month, Aug 2000 - Aug 2001

    Technical Consultant

    Actavis AG

  • 2 years and 1 month, Aug 1998 - Aug 2000

    System Engineer

    All Com AG

Educational background for Alan Gross

  • Eidg. FA Informatiker (Project Services)

    Lehrgang zum Sun Certified Java Programmer

Languages

  • German

    First language

  • English

    Fluent

  • French

    Basic

Wants

Mandat als Business Analyst/Solution Architect/Developer in einem ITSM Projekt

Interests

Software Development
Java
Webdesign
Icehockey
Kitesurfing
Tennis

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