Alba Halilaj

Ritech has delivery offices in Vancouver (BC), Seattle, and New York City, along with highly integrated offshore development teams in the Balkans, Central Europe. Working as a Project Manager and Product Owner, managing geographically dispersed teams, in: - FinTech projects for clients like Cambria Capital, LLC, - Marketing projects for clients like Wheelhouse Digital Studio and Staircase Digital - Human Resources projects for clients like TalentWall

Assist companies that are seeking efficient project management with development of project plans, managing project implementation and monitoring project performance. • Project management activities including planning, budgeting, scheduling, staffing, execution, and reporting • Provide a holistic view of the overall project to the organization and all stakeholders

The magazine offers a space called the "Experts Club" column to share my ideas, thoughts and expertise with a broader audience via article writing and involvement in events. Articles written so far: - Enabling end users. - Don't kill the lion! An overview of situations happening frequently in the corporate world. - A fragmented approach to customers' relationship management. - Marketing and Sales, working as the same team.

Developing a growth and marketing strategy focused on Business, Corporate and Product development in either new or existing markets. • Leading the campaign for the companies 20th anniversary including the launching of their first eCommerce portal, re-branding and creating a store to introduce crafted solutions and products, gala event organization, marketing materials (commercial campaign, posters etc) • Established, managed and developed sales and marketing units.

Analysing corporate business processes to develop customized solutions, reduce costs, and improve performance within a given budget. • Implemented ERP solutions for 3 municipalities, including the capital one, designed as One-Stop-Shops offering services to the community • Trained 200+ teachers of vocational education schools located in different cities, for the School Administration Digital platform, developed in the framework of Skills For Jobs Project (Swiss Agency for Development and Cooperation)

Administered Telecommunications systems such as Monitoring, VAS and Billing platforms, working with a diversity of users. • Proposed and led the implementation of FreeIPA, both web interface and command-line administration tools • Assembled and tested monitoring and ticketing systems, including Nagios and Jira.

Recommended and implemented web development, management and marketing solutions from conception through delivery. • Played key role in Network Operations Centre operators’ shift planning and training resulting in reducing alarm reporting time, improving call response times and increasing first call resolution • Conducted voluntarily the customer segmentation initiative, by applying data mining techniques which led to a strategic company decision in reducing the number of tariff plans

Provided support for all Value Added Services platforms and systems within EagleMobile Infrastructure who provided services to hundreds of thousands of customers. • Led the remodelling of Unstructured Supplementary Service Data (USSD) WAP application for Prepaid customers • Performed functional, non-functional, regression and performance tests

An experience gained during my time as a student that took place in Kristal Communication, a content provider for all the three MNOs in Albania providing: Local & International Music Content, Wallpapers, Java Games, Lifestyle & Trend updates etc. During this experience I was responsible for configuring hardware and software, setting up peripherals such as printers or routers, repairing equipment, and providing daily support for computer network users.