Alba Magallon Vidal

• Responsible for handling FIT requests. • Managing the smooth delivery of the programme for FITs and exceeding client’s expectations. • Assuring that all the services booked are in line with programme and budget. Constantly communicating with suppliers and clients. • Actively supporting other team members in coordinating and organising events for groups and incentives.

• Providing standard support to properties as a first point of contact. • Assisting on boarding properties partners and educate on booking management processes. • Champ of Project Octopus- Super Aggregator • Participate in market and competition research • Assist in resolving issues related to “key accounts” and connectivity relating to transactions, allotment, notifications, cancellations..

• Delivering excellent customer service and managing needs of the customers guests and partners through communication channels. • Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc. • Continuously identify work process improvements and communicate to Team Leaders and (or) Managers.

• Using strong communication skills to support young people with learning disabilities, Autism and other complex needs, to assist in successful transition to independent living. • A flexible and adaptable approach required at all times, in an ever-changing environment

• Initially an Intern for Melia Hotels at Sol Meliá Pinet Playa (Ibiza), then hired on permanent basis • Joined Enjoy Animation SL to gain further international experience, taking on similar responsibilities (mentioned above) at two hotels - first Fuerteventura Playa Hotel (Fuerteventura), followed by THB Guya Playa (Mallorca) • Team Lead for Enjoy Animation SL of Children´s entertainment schedule – responsible for “Kids Club”

• University placement at 5* resort. Responsible for all front desk duties, such as check- in and billing, taking reservations, selling of ancillaries & invoicing of 3 rd party distribution partners • Displaying attention to detail at every interaction with customers, providing the best- possible service.