Alberto Agustin's haves
- "remote teams management; six sigma; SLA; virtual teams management; change management; service level agreements; CRM; backlog control; ERP; Systems manager; MS Office; Excel; CRM design"
- "Telecommunications; Director; business analysis manager; operations director; systems support manager; B2B; systems; geographically distributed teams; customer facing; M2M"
- "Multinational; BSS; People manager; KPI; ITSM; service manager; Fortune; IT; Head; BI; ISO20000; service desk manager; Start-up; telecom industry; quality; incident management; Start up; telecoms"
- Continuous Improvement
- "business analyst manager; operations management; customer services manager; International; customer satisfaction; OSS; Team manager; analytics; delivery manager; support services manager"
- "processes; problem management; remote team manager; network assurance; process management; critical incident management; virtual team manager; service assurance; ITIL; escalations"
- "Manager; Business intelligence manager; operations manager; customer support manager; B2C; systems integration; multicultural team management; customer care; Telematics; people management"
- All 7 haves are only visible to logged-in members.
Alberto Agustin's wants
Alberto Agustin's professional experience
12/2013 - 03/2015
Business Analyst & Customer Services Manager
04/2008 - 04/2011
10/2006 - 03/2008
EMEA region OSS | IT support manager
Alberto Agustin's educational background
Escuela Universitaria de Ingenieria Tecnica de Telecomunicaciones de MadridIngeniero tecnico de Telecomunicaciones, Ingeniero Tecnico de Telecomunicaciones (Telecommunication engineering degree)Equipos electronicos
Alberto Agustin speaks the following languages:
Spanish (First language)
French (Good knowledge)
Portuguese (Basic knowledge)