Alberto Agustin

Business Analyst & Customer Services Manager
Full-time employee in Las Rozas
Las Rozas
Las Rozas
Telecommunication
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Alberto Agustin's haves

  • "remote teams management; six sigma; SLA; virtual teams management; change management; service level agreements; CRM; backlog control; ERP; Systems manager; MS Office; Excel; CRM design"
  • "Telecommunications; Director; business analysis manager; operations director; systems support manager; B2B; systems; geographically distributed teams; customer facing; M2M"
  • "Multinational; BSS; People manager; KPI; ITSM; service manager; Fortune; IT; Head; BI; ISO20000; service desk manager; Start-up; telecom industry; quality; incident management; Start up; telecoms"
  • Continuous Improvement
  • "business analyst manager; operations management; customer services manager; International; customer satisfaction; OSS; Team manager; analytics; delivery manager; support services manager"
  • "processes; problem management; remote team manager; network assurance; process management; critical incident management; virtual team manager; service assurance; ITIL; escalations"
  • "Manager; Business intelligence manager; operations manager; customer support manager; B2C; systems integration; multicultural team management; customer care; Telematics; people management"
  • All 7 haves are only visible to logged-in members.

Alberto Agustin's wants

  • "professional opportunities"
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Alberto Agustin's professional experience

1 year
4 months
12/2013 - 03/2015
Business Analyst & Customer Services Manager
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Head of customer operations
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IT Operations Director
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3 years
1 month
04/2008 - 04/2011
Freelance.
Freelance
1 year
6 months
10/2006 - 03/2008
EMEA region OSS | IT support manager
Agilent Technologies
EMEA region OSS | IT support services team leader
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OSS | IT Systems Support Engineer
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Remote support engineer for network monitoring applications
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All 11 career entries are only visible to logged-in members.

Alberto Agustin's educational background

  • Escuela Universitaria de Ingenieria Tecnica de Telecomunicaciones de Madrid
    Ingeniero tecnico de Telecomunicaciones, Ingeniero Tecnico de Telecomunicaciones (Telecommunication engineering degree)
    Equipos electronicos

Alberto Agustin speaks the following languages:

  • Spanish (First language)
  • English (Fluent)
  • French (Good knowledge)
  • Portuguese (Basic knowledge)

Alberto Agustin's interests

  • sports
  • international environments.
  • new technology
  • Only logged-in members can view all of the profile details.