Aleksandra Popivoda

The purpose of this role is to drive Telesales activity across all segments including Consumer and Business. Focus on acquiring new customers, renewing contracts for existing customers, retaining existing base Short and long term strategy development and implementation to achieve acquisition and revenue goals. Achievements – increased efficiency for 20% in Telesales Team, manage to fulfill revenue KPIs, increase sales results for 40%.

Lead teams in providing proactive and reactive multichannel contacts with Telenor business customers, delivering customer service excellence and maximizing cross sell/up sell potential. Act as a budget holder of the managed functional area and ensure operation is running within planned budget. Ensure service is delivered according the Service Level Agreement measured by NPS. Run the Performance Management Appraisals within the managed functional area.

Develop and implement short and long term strategy to achieve Telenor acquisition, retention and revenue goals monthly, quarterly and annually. Develop, build and implement a culture that drives performance which consistently meets defined KPIs (Business Sales Teams and Direct Sales Support Team). Identify and report on market trends, competitive landscape and potential sales opportunities that will help maximize penetration and increase market share.

Leading and developing team of BSC in order to drive a performance which consistently meets and beats defined KPIs ( acquisition, retention and revenue).